Service
“SVETMED” LTD provides service, warranty and post-warranty maintenance of all delivered medical equipment on the basis of a service center or at the place of use of the equipment throughout Ukraine.
Our qualified specialists will analyze the situation with you and help you quickly solve any specific problem. If necessary, a representative of our mobile service center will come to you for immediate assistance.
Our advantages
The main task of our service support is the continuous and uninterrupted use of the equipment.
The engineers of our service center have completed a full course of training at manufacturing plants and have the appropriate certificates.
All repairs are carried out in strict compliance with the medical device directives to ensure product quality and patient safety, using only original spare parts.
The high quality of our service support is ensured by:
- installation of equipment by certified specialists of our company;
- carrying out preventive and repair-diagnostic works;
- training of medical personnel in the specifics of work and rules of operation;
- organization of master classes and seminars for users on technical and methodological issues of equipment operation;
- technical and methodological consultations by telephone and other means of communication;
- continuous monitoring of the status of the installed equipment;
- modernization of equipment and software.
In order to receive fast and reliable support that meets your individual needs throughout the entire life cycle of the equipment, we offer the conclusion of service contracts. Every service contract is comprised of tailor-made services tailored to your needs, which will not only help you improve maintenance profitability, optimize costs and modernize equipment, but also reduce equipment wear and tear while extending its life cycle. Services can be provided both locally and remotely.
This way you can focus on what matters most – keeping your patients healthy!